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Our Professional Hospitality Improvement Process
We follow a structured three-phase approach designed to elevate your restaurant or private club’s hospitality standards with precision and care.
Phase One — Discovery & Experience (3 days)
The process begins with a Mystery Diner visit the evening before our formal engagement. This is followed by a comprehensive two-day assessment of every element that shapes the guest experience. On the final day, we meet with key decision-makers and leadership to understand your vision and objectives, then evaluate their feasibility within your operational reality.
Phase Two — Sharing & Implementation (3 days)
This phase also opens with a dining experience the evening prior. Over the following three days, we work closely with management — both during and outside service hours — to identify opportunities and implement targeted improvements. A designated member of your team is asked to accompany us and document all recommendations and observations.
Phase Three — Refinement & Mastery (3 to 5 days)
The final visit is tailored to your specific needs. It may focus on fine-tuning details and resolving execution challenges, or take the form of an intensive staff bootcamp to instill lasting habits, standards, and principles.
The interval between visits typically ranges from two weeks to two months, allowing time for meaningful implementation.
Investment
This comprehensive program is customized to your establishment. Our professional fee begins at $5,000 per day.
In addition, we kindly request reimbursement of actual travel and accommodation expenses (flights, ground transportation, lodging, and meals) at cost, with full transparency and receipts provided. A dedicated travel day fee of $2,500 applies for each day spent in transit.
We are happy to prepare a detailed proposal tailored to your location and objectives. Please schedule a private consultation so we may design the optimal engagement for you.
